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Home / Terms & Conditions / الأحكام والشروط
Terms & Conditions / الأحكام والشروط

  • The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law). 
  •  Security capabilities and policy for transmission of payment card details has to be mentioned on their website

Please note that the following conditions must be met to return an item:

  • An item may only be returned within 10 days from the date of purchase

  • It must be in the original packing

  • It must be unused

    If you are not 100% satisfied with your purchase from Loulz Fashion, please follow the steps below:

  • Contact our customer service team via e-mail at infoloulz@gmail.com to initiate the process.

  • We will inform our courier to pick up the item from your doorstep within 2 working days.

  • When your item is picked up and checked, our customer service team will contact you to start the return process.


PLEASE NOTE:

No refunds will be given.  Exchange will only be approved within 10 days from the date of purchase given that the items have not been worn / used.  This is especially true for the leather items.
No exchange on undergarments for hygienic purposes.

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