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Home / FAQs / الاسئلة المتكررة
FAQs / الاسئلة المتكررة

 I forgot my password, What do I do?

Go to the login page and click on Forgot Password. You will receive an email at your registered email address with instructions on creating a new password. For more help please contact infoloulz@gmail.com.

 

How safe is it to make a purchase using my credit card?

Shopping online with a credit card at Loulz Fashion is safer than using a credit card offline because we do not retain your credit card information.

Loulz Fashion offers the highest standards of security currently available online to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without passing any information through us.

 

How does Loulz Fashion protect my privacy?

We are committed to protecting the privacy of all our customers. Loulz Fashion will not give out your telephone number, e-mail address or any other personal information, except where needed to deliver a product or service your order. Any information we collect is to ensure that we are able to fulfill your requirements and deliver a personalized and hassle free shopping experience.

However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer. If you have purchased from our store or subscribed to our newsletters, we will update you via e-mail of new product arrivals, features or special offers.

 

How will my order be delivered?

Loulz Fashion uses ARAMEX for all orders. All orders must be signed for upon delivery, and if no one is home, a delivery note will be left. For more information on delivery and delivery timings please refer to our delivery information page.

For more information please contact infoloulz@gmail.com.

 

How do I return an item?

If you are not satisfied with your purchase for any reason you have 10 days from the date of receipt to send it back to us. Just package your items up with the returns form, and post it back to us via any reliable mail service provider. For our returns policy please contact infoloulz@gmail.com before sending the shipment.

Returns should be posted to:  Loulz Fashion, PO Box 79731, Dubai, UAE. For more help please contact infoloulz@gmail.com.


 Returns and exchanges

Loulz prides itself on offering authentic one of a kind pieces, however some products have natural imperfections as they are antique  fabrics / leathers. 

Loulz will not accept return items with any signs of wear. We do not accept returns of merchandise purchased over 10 days.

 

Customs info

Orders will be received within 3-4 working days from the date that it is shipped out, not from the day of the order. Once payment is authorized and verified, the item(s) will be sent out.

Please note: Shipping days and VAT may vary due to customs.

 

Do I need to create an account to place an order?

Yes. By creating an account, customers will be able to track orders and manage returns - so we recommend creating an account!

 

What payment methods does Loulz Fashion accept?

Currently Loulz accepts credit card payments in Visa and Mastercard.

 

What currencies do you accept?

All payments are processed in AED using the current exchange rate. If you have any questions please contact infoloulz@gmail.com

 

Which countries do you ship to?

We ship worldwide.

 

Do you offer same day delivery?

If you live in the UAE we may be able to get orders out to you on the same day. Please contact infoloulz@gmail.com or call 971 56 4485935

 

Can I change or amend my order once it has been placed?

As long as your order has not yet been dispatched we can amend and change it for you. Please contact infoloulz@gmail.com

 

How can I track my order?

Your order will be dispatched as soon as your payment has been authorized, and we'll email you with a tracking number so that you can monitor it's every move until it reaches your door.

 



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